Last Updated: June 24, 2026
Because our products are intangible digital goods and server membership perks used exclusively on Rustylvania, all sales are final and non-refundable once the digital items have been delivered to your Steam account.
Our system uses an automated webhook to deliver your package within 60 seconds of a successful transaction. If you have made a purchase but did not receive your membership perks in-game, please open a support ticket on our Discord server with your SteamID and Order ID. We will manually verify and grant the package.
Failure to receive the item due to entering an incorrect SteamID is not grounds for a refund, but we will gladly transfer the membership perks to the correct SteamID if you contact support.
If you are permanently banned from Rustylvania for violating our server rules (e.g., cheating, racism, exploiting), you forfeit any active membership packages or virtual items. No refunds will be provided for banned accounts under any circumstances.
⚠️ Chargebacks & Disputes
If you experience a billing or delivery issue, please contact support first so we can investigate and resolve it. Abusive, false, or unauthorized payment disputes may result in suspension of access to Rustylvania services and restriction from future purchases.
Our order process is conducted by our online reseller Paynow.gg. Paynow.gg is the Merchant of Record for all our orders. Paynow.gg provides handling of transactions in accordance with their policies and our non-refundable digital goods terms.